How to Report a Bug

Thanks to help from you we’ve been able to isolate and squash a handful of bugs in Minotaur China Shop. Most of the bug fixes are specifically geared towards people with older/slower computers. We’ve already pushed these changes to the server and anyone who was getting the common black/blank screen or a screen full of gray smoke should be able to play just like everyone else.

The war effort needs your effort! At work, at home, in the community! Psychotic mother laugh!

We’ve come to realize that we will need to come up with some centralized bug tracking system, so we can quickly and effectively get feedback from you all and get bugs delegated to whomever is able to kill it dead. It takes a considerable amount of time to go searching for bug reports on other forums, blog comments, etc… When we get our forums online we hope to have a more direct communication with you all, but until then we’ve created a email for people to send their bug reports to. If you find something in one of our games that seems out of place send us an email at bugs@blurst.com/ and we’ll get back to ya.

Know Your Foe! <3 Neil Patrick Harris

Obviously the more information we can get from you the easier it is for us to track down bugs and kill them. Unfortunately, as an independent company we don’t have every single possible configuration of computer hardware out there. Our studio mostly consists of macs with pretty high end specs. We do have a couple PCs with lower hardware configurations, but there’s just no way we could find every hardware scenario possible, especially for windows machines. Because of this there are bound to be problems with a few computers out there with weird setups. If you’re having problems playing one of our games you may have such a computer.

So what’s the best way of giving us the information we need to diagnose a problem? First step is to give us as much information as you can about how to duplicate the problem. Does it happen immediately after you start playing the game? Does it happen after your Minotaur goes into rage? How about after you change a level in Jetpack Brontosaurus? Or even the second time you play a game of Raptor Safari? The second step is to give us as much information about your computer as you can. If you’re on windows and you know how to do a dxdiag report, that is the most complete way of getting your hardware configuration to us. If not, then just let us know what you know about your computer and we can work with that. The last step is to get us your unity player log. Steps for that can be found here.

Let me tell you something! I’m from Tempe… I mean Buenos Aires and I say Kill Them ALL!